-Third-party software support leader posts further growth for North America fueled by Oracle and SAP offering for enterprises-
-Spinnaker signs raft of new customers in the US and Canada including Indigo, Arche-Daniels and ETS-
-JD Edwards and Salesforce vendor support part of the business also sees growth this year-
DENVER–(BUSINESS WIRE)–Spinnaker Support (Spinnaker), the third-party software support leader entrusted by over 1,000 global clients, today announces double digit growth across North America in 2023. Fueled by growing demand amongst enterprises looking for alternative options to the maintenance support offered by Oracle and SAP, Spinnaker has also signed a number of new customers and seen an upwards trend in current customers expanding their IT support and managed services requirements.
In the last 12 months, Spinnaker has signed multiple customers in the US and Canada including Indigo, Archer-Daniels, and ETS, saving them an average of 50% off their annual software support costs or managed services. Spinnaker’s key verticals include manufacturing, telecommunications, financial services, and banking.
The company is poised for further growth across its managed services division too. Spinnaker covers SAP, Oracle, Microsoft, Salesforce, and Enterprise Open Source managed services, and assists by augmenting staff, filling capability gaps, monitoring performance and improving operability. Spinnaker also helps organizations avoid the hassle and cost of hiring additional IT staff.
Last month, Spinnaker announced a significant update to its services portfolio in response to growing customer demand. This update aims to offer enterprises greater control over their software support and managed services strategies. In addition, Spinnaker highlighted The Ultimate Support Guarantee, an industry-first agreement designed to mitigate the perceived risks associated with switching away from Oracle or SAP support.
Spinnaker’s team of experts provide third-party support optimizing software ecosystems of enterprises globally, freeing up valuable resources so they can realize the full potential of their software and navigate their businesses with certainty. Organizations, from medium-sized businesses to Fortune 500 companies, depend on Spinnaker to keep their enterprise software running smoothly.
Rich Hussey, Vice President, Sales, Americas said: “I am extremely encouraged by the growth Spinnaker Support has realized in both its third-party support business, and in its Salesforce Managed Services segment. The investments we are making in Marketing, our partner channel, and the expansion of our go-to-market teams have and continue to make a positive impact. Our customers continue to evaluate third-party support solutions that deliver premium services that are cost effective and lower risk are always preferred.
“Looking ahead, we believe our SAP expertise will create additional growth opportunities – SAP is a sleeping giant in the US and we are in a great position to capitalize on this,” added Hussey.
Matt Stava, CEO of Spinnaker Support said: “To announce this level of growth for North America is testament to our team of talented and committed experts that are focused on one main goal: to help enterprises take control of their vendor support investment. North America is a hugely important region for our business, so I’m proud of what we have achieved. However, our focus remains on delivering our extensive services portfolio of third-party support, managed services, consulting, and state-of-the-art security for enterprises in the US and Canada.”
“There is a growing trend of business leaders recognizing that there are alternative options available to them when it comes to software support. These options enable them to drive forward digital transformation by breaking the commercial bonds with the publisher, and they can do this whilst reducing costs without – crucially – compromising on the quality of the service they receive. This is about empowering organizations to make software decisions based on their business initiatives rather than their enterprise software provider’s roadmap and migration timeline,” added Stava.
For more information about Spinnaker Support, visit www.spinnakersupport.com.
About Spinnaker Support
Spinnaker Support is entrusted by over 1,000 companies worldwide to solve their most pressing and essential enterprise software needs.
Spinnaker Support experts provide an extensive services portfolio of third-party support, managed services, consulting, and state-of-the-art security to optimize clients’ software ecosystems. They support Oracle, SAP, JD Edwards, Salesforce, and Microsoft – freeing up valuable capital and resources so customers can maximize the security and performance of their enterprise software ecosystem with certainty. With Spinnaker, enterprises are empowered to make software decisions based on their business initiatives rather than their enterprise software provider’s roadmap.
Contacts
Dan Walsh
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