SAN FRANCISCO–(BUSINESS WIRE)–Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announces the finalists for the Best of Enterprise Connect 2025 awards program. The program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries with a focus on factors including technology advancement, innovation and business impact.
Finalists for the Best of Enterprise Connect awards are:
OVERALL Best of Enterprise Connect
- Cyara: For a product to be announced later this spring
- Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge
- NICE: For a product to be announced at Enterprise Connect 2025
- RingCentral: For a product to be announced next month
- TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud
- Theta Lake: For a product to be announced next month
- Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs.
Best Innovation in Customer Experience
- Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge
- NICE: For a product to be announced at Enterprise Connect 2025
Most Innovative Use of AI
- Cisco: Webex AI Agent, which pairs conversational intelligence and workflow automation to deliver smart, human-like self-service interactions across voice and digital channels
- Cyara: For a product to be announced later this spring
- Google: Customer Engagement Suite with Google AI, an end-to-end application that combines Google’s most advanced conversational AI products with omni-channel contact center as a service (CCaaS) functionality
- NICE: For a product to be announced at Enterprise Connect 2025
- TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud
- Verint: Verint Agent Copilot Bots, each of which automate a single CX micro-workflow without disrupting the existing ecosystem, to provide immediate efficiency gains without any change to existing processes
- Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs
Best Innovation for AV/Video
- AudioCodes: For Intelligent Meeting Room, which integrates conversational AI-generated meeting summarization and intelligent AI video capabilities to boost hybrid meeting productivity and ensure an immersive experience
- Avoxi: For a product to be announced in March
- Jabra: For a product to be announced next month
Best Innovation for Security/Compliance
- 911 Secure: SENTRY GeoCell, designed to enhance campus security and emergency response by alerting on-site personnel when someone makes a 911 call via a cell phone
- Theta Lake: For a product to be announced next month
“With 44 entries submitted, we reviewed many innovative technologies and we believe the Best of Enterprise Connect finalist’s solutions have the potential to transform our industry,” said Eric Krapf, General Manager, Enterprise Connect. “We are excited for attendees to see these technologies in action in our Exhibit Hall.”
Winners will be announced during an awards presentation at Enterprise Connect 2025 on Tuesday, March 18. Enterprise Connect 2025 takes place March 17-20 at the Gaylord Palms in Orlando, FL. To register to attend Enterprise Connect 2025, click here.
To register for media pass, click here.
For additional information on exhibition or sponsorship opportunities, contact Will Wise at [email protected].
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About Enterprise Connect
For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect also serves the community with a weekly email newsletter and other digital products. For more information, visit enterpriseconnect.com. Enterprise Connect is brought to you by Informa Connect.
Contacts
Media Contact
Meryl Franzman
Enterprise Connect
[email protected]
