~Two credit unions implement enhanced banking platform to elevate digital features, create member-centric experience~
TROY, Mich.–(BUSINESS WIRE)–#automation—Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announced that Montana-based Rocky Mountain Credit Union (Rocky Mountain) and Wisconsin-based UnitedOne Credit Union (UnitedOne) are both now live on its enhanced Thoughtful Banking® platform. This innovative platform provides the credit unions with a streamlined interface to their core processor as well as customizable navigation capabilities.
Mahalo’s Thoughtful Banking provides a mobile-optimized user experience, featuring seamless functionality across both mobile and online banking. This enhanced platform empowers members to easily modify account information and access a variety of features, promoting greater self-service and significantly reducing calls to the credit unions call centers.
Moreover, the platform offers exceptional flexibility, allowing credit unions and their members to tailor the digital experience to their unique needs. Members can select left- or right-hand modes, set alerts for account activity, and customize color schemes to accommodate neurodiversity or personal visual preferences, ensuring a more inclusive and personalized experience.
Both credit unions reported that transitioning to the Thoughtful Banking platform was an outstanding experience. They praised the Mahalo team for ensuring a smooth transition and noted that the team embodies credit union values. They recognize Mahalo’s commitment to providing members with fast, easy, and secure access to their accounts while being dedicated to assisting them in any way possible.
“Working with the Mahalo team is a true partnership,” said Erin Johnston, Senior Vice President, Rocky Mountain Credit Union. “The enhancements brought on by the latest version have been appreciated by our staff and membership. Many of the changes were asked for by their clients and their membership base, making the transition a welcome update.”
Aletia Novak, Business System Manager, at UnitedOne Credit Union said, “Conversions can often be demanding, but Mahalo did a great job once again. The dedicated support we received during the process made everything incredibly smooth. We held weekly meetings to cover every aspect of digital banking, from comprehensive staff training, to member communications, and they were always ready to respond to any questions we had.”
Mahalo’s Thoughtful Banking platform is the first and only digital banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach enables credit unions to support and embrace all members while accommodating any unique needs they may have. The platform also offers Credential Assurance Technology (CAT) that prevents credential stuffing attacks and offers vital cybersecurity support for credit unions and their members.
Denny Howell, COO of Mahalo Banking, said, “Mahalo’s team is committed to providing credit unions and their members with the tools they need for a positive digital banking experience. We made a promise to our customers to make digital banking more human, and with this upgrade, we are fulfilling that promise. We are very proud of the successful teamwork we had with Rocky Mountain and UnitedOne. Both credit unions have shared with us that their members have provided positive feedback on the new look and feel with Thoughtful Banking. We are excited to continue our strong relationship and support their ongoing success.”
About Rocky Mountain Credit Union
Rocky Mountain Credit Union of Montana (RMCU) is a not-for-profit, financial cooperative owned by its members. RMCU’s goal is to be the premier financial institution in southwestern Montana. RMCU serves more than 25,000 members who live, work, or worship in Lewis & Clark, Broadwater, Jefferson, Gallatin, Park, Silver Bow, Powell, Deer Lodge, Madison and Cascade counties.
For more information on Rocky Mountain Credit Union visit www.rmcu.net.
About UnitedOne Credit Union
From humble beginnings in 1938, UnitedOne has grown to be one of the largest credit unions in the area serving everyone who lives and works in Manitowoc, Sheboygan, Kewaunee and Door counties. Today it has assets of $300 million, almost 20,000 members and seven branches.
For more information on UnitedOne visit www.unitedone.org or call (920) 684-0361.
About Mahalo
Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.
For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.
Contacts
Gabriela Fowler // Angelo D. Jones II
[email protected] // [email protected]
678.781.7229 // 678.781.7230
